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Terms & Conditions

Last updated: 2026-10-03 · Applies to: zanouri.ch

1. Scope

These terms govern the use of zanouri.ch and the hair services offered by ZANOURI ("Zanouri", "we"). By creating an account or making a booking you accept them.

2. Account

  • You need an account, identified by a valid phone number, to book and to manage your appointments.
  • You may create it with a password or by using Sign in with Google.
  • You are responsible for keeping your credentials confidential and for the activity on your account.
  • You must provide accurate information and be of legal age.

3. Bookings

  • Booking an appointment requires a deposit to confirm the slot. The amount is currently CHF 20 (CHF 40 for services above CHF 70) and is always shown before you confirm.
  • The deposit is applied to the final price of the service.
  • The appointment is confirmed once the payment is completed.

4. Cancellations and rescheduling

  • You can cancel or reschedule online at any time before the appointment starts, from My account.
  • Deposits are not refunded automatically. To request a refund for an appointment cancelled more than 24 hours in advance, write to info@zanouri.ch.
  • For cancellations made less than 24 hours in advance, or if you do not show up, the deposit may be retained to cover the reserved slot.
  • If we cancel: you receive a full refund or a new appointment of your choice.
  • Repeated no-shows may lead to a deposit requirement on future bookings, or to suspension of your account.

5. Reviews

  • You can review only a service you have actually received: the system checks that the review corresponds to an appointment of your own that has already taken place (confirmed and ended, or marked as done).
  • Reviews must be truthful and respectful. We may decline to publish, or may remove, content that is unlawful, offensive or misleading.
  • By submitting a review you allow us to display it on the site under the display name you choose.

6. Pricing and payment

  • Prices are shown in CHF and include VAT where applicable.
  • Payments are processed by Stripe. We never receive or store your card details.

7. Intellectual property

The site, its content, brand and designs belong to Zanouri and may not be used without permission. Content you submit — such as reviews — remains yours; you grant us a licence to display it on the site.

8. Liability

  • We provide our services with due care but cannot guarantee a specific result.
  • You must tell us about relevant allergies or skin and hair conditions before a service. Zanouri is not liable for reactions arising from information you did not disclose.
  • To the extent permitted by law, we are not liable for indirect or consequential damage.

9. Availability

We aim to keep the site available but may suspend or change it for maintenance or technical reasons without notice.

10. Data protection

We process personal data as described in our Privacy Policy.

11. Changes to these terms

We may update these terms; the "last updated" date shows the current version. Continued use after a change means you accept the updated version.

12. Applicable law and jurisdiction

These terms are governed by Swiss law, excluding its conflict-of-law rules and the Vienna Sales Convention (CISG). The ordinary courts of the Canton of Zurich have jurisdiction, subject to any mandatory consumer-protection rule that lets you bring a claim at your place of residence.

13. Contact

Sole proprietorship (Einzelunternehmen) Thurgauerstrasse 117, 8152 Glattpark (Opfikon), Switzerland info@zanouri.ch · +41 76 400 13 88

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